2nd Level Support
Full Time
We are a global IT company specializing in the development of web-based safety and quality management software for the aviation industry, based in Vienna with subsidiaries in Thailand and Canada. Our application iQSMS is used by leading aviation companies in more than 60 countries. To further strengthen our team in Canada, we are currently seeking a highly motivated 1st level support agent to join our Calgary office and contribute to our mission of delivering quality software solutions to our clients.
What We Offer
- A humorous and dynamic team that successfully implements common goals
- Flexible working hours including the possibility of working from home
-
Three weeks of vacation per year
- Medical insurance plan
Your Qualifications
-
You have a strong service orientation
- You work reliably, solution-oriented and like to face new challenges
- Working independently is as much your thing as being part of a team
- You have excellent communication skills, Spanish or French skills would be an asset
Your Responsibilities
- As the first point of contact, you receive customer inquiries, analyze, coordinate and solve problems in coordination with our developer team
- You document customer inquiries in a clear manner and ensure that each inquiry is processed timely
- You support our customers and partners with questions regarding the implementation, configuration and operation of our software
- You organize and conduct client meetings and short web demos
- You test our software along provided guidelines to ensure our high standards are kept
- You keep our customers up to date with the latest information on our product
At ASQS Inc., we are dedicated to fostering a diverse and inclusive work environment where all qualified individuals are encouraged to apply. We strive to ensure that every employee feels valued and respected, and we are open to providing accessibility accommodations upon request. As an equal opportunity employer, we welcome and encourage applicants from all backgrounds to join our team.
Your ideal job?
Then we would like to meet you! Please email Christine Schramm, at application@asqs.net advising your earliest start date, your resume and cover letter.
Vacancies
Our Working Principles
Our principles are the backbone of ASQS. They drive every decision we make and every interaction we have with our teammates, customers and partners.
Teamwork
We agree with Michael Jordan: Talent wins games. But teamwork and intelligence win championships.
Care and Support
We foster a caring, supportive environment. Within the team and in our interactions with our customers and partners.
Personal Growth and Development
We encourage our employees to grow and become the best versions of themselves.
Didn't find
your spot?
We are looking for committed employees for all our various business areas. If you did not find an exact match on our career page, then we are looking forward to receiving your open application.
Ideally, you include in the application your resume, certifications and a short text showing which kind of job you are looking for and the preferred ASQS location.