2nd Level IT Support

Full-time (40h),
June • Vienna

We are a leading web-based safety and quality management software with over 13 years of experience made and specialized for the aviation industry.

From our headquarters in Vienna (Austria) and our branches in Bangkok (Thailand) and Calgary (Canada), we operate globally and support well-known companies in over 70 countries on 5 continents in creating a safe and productive work environment. Our international success and innovative solutions have been honored with the Born Global Champions Award and the Exporters Prize by the Austrian Federal Economic Chamber.

To strengthen our amazing customer service team in our headquarters in Vienna, we are looking for a 2nd Level IT Support.

What We Offer

  • An international, dynamic team with strong cohesion
  • An inspiring work environment in a beautiful historic office close to Vienna’s city center at Schottentor (U2) with excellent public transportation connections
  • Possibility of working from home and mobile working
  • Flexible working hours
  • Regular further training opportunities
  • Team building and employee events
  • Modern IT equipment
  • Free tea, coffee, and fruit for your breaks

This Is You

  • Completed IT education (HTL, FH, university, or equivalent professional experience)
  • You have in-depth knowledge of MySQL and MariaDB
  • Basic knowledge of PHP is advantageous
  • You already have experience in IT support/IT helpdesk (not mandatory)
  • You have good German and English skills
  • You work reliably and solution-oriented and enjoy facing new challenges
  • You are comfortable working independently as well as being part of a team
  • EU citizenship or valid work permit for Austria

Your Key Responsibilities

As part of our team, you work as an IT Operations Support Specialists (2nd Level Support) for both local and international customers of our quality and safety management software IQSMS.

  • You specialize in programming, maintenance and continuous development of existing database systems (MySQL/MariaDB)
  • You will be responsible for documenting new and adapting existing configuration processes.
  • You will collaborate closely with our development and support teams to address any tasks that arise.

The annual gross salary for this position is EUR 32,200.00 on a full-time basis (40 hours), with a willingness to overpay for corresponding qualifications.

(It is possible to work part-time, with a minimum of 30 hours per week.)

Sounds like your job?

Then we would like to get to know you and look forward to receiving your application (including CV and letter of motivation), stating your earliest possible starting date, by email to Alexandra Martin, application@asqs.net


Our Working Principles

Our principles are the backbone of ASQS. They drive every decision we make and every interaction we have with our teammates, customers and partners.

We agree with Michael Jordan: Talent wins games. But teamwork and intelligence win championships.
Care and Support
We foster a caring, supportive environment. Within the team and in our interactions with our customers and partners.
Personal Growth and Development

We encourage our employees to grow and become the best versions of themselves.

Didn't find
your spot?

We are looking for committed employees for all our various business areas. If you did not find an exact match on our career page, then we are looking forward to receiving your open application.

Ideally, you include in the application your resume, certifications and a short text showing which kind of job you are looking for and the preferred ASQS location.