Partner Spotlight: Web Manuals
ASQS / December 3, 2024
Pioneering Digital Documentation: A Look at Web Manuals
Web Manuals, a trusted name when it comes to working with aviation manuals, has been at the forefront of innovation since its founding in 2012. Their vision: to simplify the digitizing of manuals to enhance control, compliance and agility.
The Sweden-based company is rapidly expanding its global presence, counting over 680 customers worldwide. With offices in San Diego, New York, Singapore, Sydney and Malmö, Web Manuals provides full in-house customer support, with staff live monitoring of servers 24/7, ensuring mission-critical availability. From the implementation phase, users have multiple guides, tutorials, and support channels available that allow them to maximize the tool deployment.
Web Manuals’ guiding business principle is centered on innovation, customer-centricity, and a dedication to excellence. Their user-friendly, cloud-based platform revolutionizes how aviation manuals are created, managed, and distributed, enhancing the efficiency and safety of their clients’ operations. Beyond the product itself, the company delivers a comprehensive suite of services that boost their clients’ business development. Their commitment to customer-centric service means each organization receives customized solutions designed for their particular needs, regardless of size or location.
By partnering with Web Manuals, we are working with a company that shares our commitment to providing our users with the most up-to-date and accessible information. Their innovative solutions have helped countless aviation organizations transform their operations, and we’re excited to collaborate with their global team to deliver even greater value to our customers.
The Sweden-based company is rapidly expanding its global presence, counting over 680 customers worldwide. With offices in San Diego, New York, Singapore, Sydney and Malmö, Web Manuals provides full in-house customer support, with staff live monitoring of servers 24/7, ensuring mission-critical availability. From the implementation phase, users have multiple guides, tutorials, and support channels available that allow them to maximize the tool deployment.
Web Manuals’ guiding business principle is centered on innovation, customer-centricity, and a dedication to excellence. Their user-friendly, cloud-based platform revolutionizes how aviation manuals are created, managed, and distributed, enhancing the efficiency and safety of their clients’ operations. Beyond the product itself, the company delivers a comprehensive suite of services that boost their clients’ business development. Their commitment to customer-centric service means each organization receives customized solutions designed for their particular needs, regardless of size or location.
By partnering with Web Manuals, we are working with a company that shares our commitment to providing our users with the most up-to-date and accessible information. Their innovative solutions have helped countless aviation organizations transform their operations, and we’re excited to collaborate with their global team to deliver even greater value to our customers.
The Partnership: Enhancing Aviation Documentation
Our partnership with Web Manuals began in 2020, recognizing the synergy between our iQSMS Quality Module and their comprehensive documentation solutions. The collaboration has empowered customers to streamline their audit processes, enhance compliance, and improve overall efficiency through an interface between the iQSMS Quality Module and Web Manuals’ Document Management System.
This collaboration empowers customers to:
- Streamline audit processes
- Boost compliance
- Improve overall efficiency
The success of this integration is reflected in our growing user base, with more than 30 customers currently using the iQSMS – Web Manuals integration. This has resulted in significant time savings and reduced error rates due to automated processes.
Success Stories: Real Customer Impact
The impact of this partnership is evident in the experiences of our users. Bruno Quadros Rodrigues, Manager Documentation Flight Operations at Wideroe, has seen remarkable improvements in their audit processes and shared his thoughts on the Web Manuals Community forum:
“We have recently conducted an internal EASA Part-SPA audit for the first time with the assistance of the Web Manuals-IQSMS connector, and we estimate that the audit took 1/4 of the time in comparison to last year. We also observe that the quality of the audits has improved as the auditor now has more time to focus on points requiring special attention and clarification.”
This testimonial is but one example of how our partnership and the implementation of the iQSMS – Web Manuals connector delivers a measurable return on investment (ROI) and improves both efficiency and compliance.
“We have recently conducted an internal EASA Part-SPA audit for the first time with the assistance of the Web Manuals-IQSMS connector, and we estimate that the audit took 1/4 of the time in comparison to last year. We also observe that the quality of the audits has improved as the auditor now has more time to focus on points requiring special attention and clarification.”
This testimonial is but one example of how our partnership and the implementation of the iQSMS – Web Manuals connector delivers a measurable return on investment (ROI) and improves both efficiency and compliance.
Insights of Damien Remond, Partner Manager at Web Manuals
To provide a more in-depth insight into our collaboration and shed light on the value of our partnership and the future of aviation documentation , we spoke with Damien Remond, Partner Manager at Web Manuals. The interview was conducted by Nevena Akmadžić, ASQS’ Strategy and Partner Manager, who will be guiding you through this and future partner spotlight articles in our series.
Nevena: Damien, let us start with some context: Can you give us some background on Web Manuals? What are the origins of Web Manuals, what are the main features and who is the typical user?
Damien: Sure! The Web Manuals concept stems from the dream of aviation operators to produce correct, clear, dynamic, and up-to-date manuals for their operational teams. Have in mind that 15 years ago, it used to take one week or more to release a new version of an operation manual!
We have designed our product to automate tedious tasks and warn document owners of potential risks, but in the most simple way. Our customers can release a new revision of a manual compliant with the latest regulations within a day.
Among our many features, readers annotate text without losing their data when a new revision is released and provide feedback directly to the document owner. This is possible as the editing of a manual is highly automated using content mirroring, template documents, controlled links, automatic formatting, and our “smart modules.” As our software is simple to use, all types of operators in aviation find their benefits.
Damien Remond, Partner Manager at Web Manuals
”The next big thing in aviation IT will be the integration of AI-driven analytics and real-time data processing to transform operational efficiency.”
Damien Remond / Partner Manager at Web Manuals
Nevena Akmadžić, Strategy & Partner Manager at ASQS
Nevena: What unique value does our partnership bring to our common customers?
Damien: The IQSMS Connector allows our common users to synchronize their compliance connections with their audit. With an increase in regulatory pressure, there is a big need to link these regulations to your documentation. Typically seeing many thousand links in an ever-changing environment, the connector allows for easy transfer of these links from Web Manuals to IQSMS, removing the need for setting these links in multiple systems. This results in great time savings and fewer mistakes!
Nevena: Are there any specific areas where you see potential for future collaboration or integration between Web Manuals and iQSMS?
Damien: Our Partnership is a long-term concept with a lot to accomplish… Web Manuals and ASQS did revolutionize the world of aviation compliance and audit with the IQSMS connector, but we still have to complete the current connector efficiency by looping back the audit finding function to our documentation management side. And both IQSMS and Web Manuals now offer AI-supported functionalities. There will be more synergies to create for our common customers, and several ideas are on the drawing board.
Nevena: What trends or developments in the aviation industry are you most excited about?
Damien: I find it fascinating to see that new aircraft are becoming even more connected, that operations are becoming more predictive because of new communication and data technologies, and because we share even more information.
Nevena: How do you see emerging technologies like AI and machine learning impacting the aviation industry and the use of digital manuals?
Damien: The next big thing in aviation IT will be the integration of AI-driven analytics and real-time data processing to transform operational efficiency. We’re on the cusp of seeing AI revolutionize predictive maintenance, where it will anticipate and prevent technical issues before they occur. AI-driven decision-making tools can analyze vast amounts of data to optimize flight efficiency, safety protocols, and overall operational management.
AI will also revolutionize how we handle aviation manuals and operational documents by enhancing search capabilities. We’re leading this shift with Web Manuals Amelia AI, which empowers users to make safe and well-informed decisions. This advancement is improving accuracy and ensuring that aviation professionals have timely access to crucial information, ultimately driving greater efficiency and safety in aviation operations.
The AI journey that ASQS and Web Manuals have just started together shows how much our collaboration is rich and alive. I do love that we are both ambitious and innovative aviation SaaS companies, innovating for the future, but also working hard on concrete integration improvements.
Nevena and Damien at Web Manuals’ Go Digital 2023
Looking to the Future
Our partnership with Web Manuals shows our commitment to providing intuitive and user-friendly solutions to the aviation industry. As Damien notes, both ASQS and Web Manuals are not just addressing today’s challenges but are actively shaping tomorrow’s solutions. By combining our expertise in quality management software (QMS) with Web Manuals’ leadership in digital documentation, we are creating comprehensive, integrated solutions that grow and adapt with the industry’s needs.
Stay tuned for the next article featuring another key partnership that enhances the iQSMS user experience!
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