We are a leading web-based safety and quality management software with over 13 years of experience made and specialized for the aviation industry.
From our headquarters in Vienna (Austria) and our branches in Bangkok (Thailand) and Calgary (Canada), we operate globally and support well-known companies in over 75 countries on 5 continents in creating a safe and productive work environment. Our international success and innovative solutions have been honored with the Born Global Champions Award and the Exporters Prize by the Austrian Federal Economic Chamber.
To strengthen our fast-growing Operational Excellence team in Bangkok, ASQS Ltd. is looking for a motivated 1st Level Client Support Agent.
What we offer
- Competitive salary depending on experience
- Opportunities for self-development
- Flexible working hours
- Above-average vacation days
- Group medical insurance package
- Provident Fund
We are an equal opportunity employer and value diversity at our company. At ASQS, we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.
This Is You
- You have excellent English speaking, reading and writing skills (ref: TOEIC >700 or similar)
- Additional language skills are an advantage
- You have experience working with customers
- You are able to structure your own work as well as to work as part of team
- You think analytically and work precisely
- You have a Thai citizenship or a valid work permit for Thailand
Your Key Responsibilities
- You are responsible for identifying customer needs and helping our clients to use specific features
- You follow up with customers to ensure their technical issues are resolved
- You coordinate the workload with your colleagues from our global teams in Austria and Canada
- You help to improve internal workflows
Kindly note that due to increased amounts of applications, only shortlisted candidates will be contacted.
All information provided by the applicant will be treated in confidence and shall be used for recruitment purposes only.
All information provided by the applicant will be treated in confidence and shall be used for recruitment purposes only.
Your application will include the following questions:
- What is your expected monthly basic salary?
- How many years of experience do you have working in customer support?
- Which languages are you fluent in?
Sounds like your job?
Then we would like to get to know you and look forward to receiving your application to Florian Lis-Srajer.
Vacancies
Our Working Principles
Our principles are the backbone of ASQS. They drive every decision we make and every interaction we have with our teammates, customers and partners.
Teamwork
We agree with Michael Jordan: Talent wins games. But teamwork and intelligence win championships.
Care and Support
We foster a caring, supportive environment. Within the team and in our interactions with our customers and partners.
Personal Growth and Development
We encourage our employees to grow and become the best versions of themselves.
Didn't find
your spot?
We are looking for committed employees for all our various business areas. If you did not find an exact match on our career page, then we are looking forward to receiving your open application.
Ideally, you include in the application your resume, certifications and a short text showing which kind of job you are looking for and the preferred ASQS location.