Legal notice

Please read these terms laid out here carefully before using our website.
This website is provided by Aviation Safety and Quality Solutions and may be used for informational purposes only. By using our site or downloading materials from this site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions, do not use or download materials from the site.
Below you can find our Privacy Policy and Legal Requirements related to the use of this website.

Last updated: 13 January 2022

Who we are

ASQS is a highly innovative software provider in the field of Aviation Safety and Quality Management Systems (SMS and QMS).
Our company was founded in 2009. Today, a family of more than 300 aviation companies across the world trusts our product in their daily operation. Our clients include very small to large airlines, business jet and helicopter operators, airports & maintenance organisations. If you would like to learn more about our company, our products and our growing customer base, please visit our website https://asqs.net.

What this document covers

Your privacy and the safety of your personal data is of utmost importance to us, and so is being transparent about how we collect and use information about you.
Our privacy policy is intended to help you understand:

• What information we collect about you
• How we use information we collect
• How we store and secure information we collect
• How to control your information
• International Transfers of Information
• Our policy towards children
• How we might change our privacy policy and
• How you can contact us.

This Privacy Policy covers the information we collect about you when you use our website or otherwise interact with us (for example, by contacting our support or attending our events), unless a different policy is displayed.
In this document, “ASQS”, “we” and “us” refers to Aviation Safety & Quality Solutions S.à r.L. and any of our corporate affiliates. We refer to all of our products, other services and websites as “services” in this policy.

What information we collect about you

We collect information about you when you provide it to us and when you use our services.

Information you provide to us

We collect information about you when you input it into our services or otherwise provide it directly to us.

• Information you provide through our support channels: Our services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a service. Whether you designate yourself as a technical contact, open a support ticket through our customer support, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
• Content you provide through our websites: Our services also include our website, which is owned and/or operated by us. We may collect content that you submit to this website. For example, you provide content to us when you provide feedback through our office e-mail address displayed on our website.

Information we collect automatically when you use our services

We collect information about you when you use our services, including browsing our website.
On our website https://asqs.net we automatically log your IP address as well as the time and date of your visit, the web browser and operating system you use as well as its version numbers using third-party services like Google Analytics. We do this to provide technical support and ensure the safety of our services. We process your data on the basis of our prevailing legitimate interest  to cost-efficiently  generate easy to use website access statistics (Article 6(1)(f) General Data Protection Regulation). This data is stored for up to 12 months and then automatically deleted.

Google Analytics is a web analysis service provided by Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA (“Google”) helping us to track visitor behaviour and measure the site’s performance. Web analysis means the collection, compilation and evaluation of data about the behaviour of visitors on websites. The cookies – text filesplaced on your computer – used are called performance/analytic cookies and collect information about your use of this site and enable us to continuously improve the way it works. Performance cookies show us the most frequently visited pages on our website, allow us to see the overall patterns of usage on the site, help us record any difficulties and give us information about the effectiveness of our advertising.

The information generated by the cookie about your use of the website (including your IP address and the URLs of the accessed pages) will be transmitted to and stored by Google on servers in the United States. We do not store any of your personal data collected in connection with Google Analytics.

You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note, that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of your data by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. 

How we use information we collect about you

How we use the information we collect depends in part on which of our services you and your organisation use, how you use them, and any preferences your organisation has communicated to us. Below are the specific purposes for which we use the information we collect about you.
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyse crash information, and to repair and improve our website.
For safety and security: We use information about you and your service use to verify accounts and activity, and to monitor suspicious or fraudulent activity.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions.
Legal bases for processing and the EU GDPR: If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you with our services, provide customer support and personalized features and to protect the safety and security of our services
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the services and to protect our legal rights and interests
• You give us consent to do so for a specific purpose
• We need to process your data to comply with a contractual or legal obligation

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.

How we share information we collect

Sharing with third parties

ASQS does not share your information with third parties outside the clearly defined business purpose agreed upon with your organisation.
In exceptional circumstances, we may be required to share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect ASQS, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Sharing with affiliated companies

We do not share information we collect other than with affiliated companies, unless explicitly excepted by contractual provisions made between us and our customers. Affiliated companies are companies owned or operated by us. The protections of this privacy policy apply to the information we share in these circumstances.

How we store and secure information we collect

Information storage and security

We collect information globally and store that information primarily within the EEA. We therefore may have to transfer, process and store your information outside of your country of residence. We use state-of-the-art technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

How long we keep information

How long we store information about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), we will securely store your information and isolate it from any further use until deletion is possible.

How to access and control your information

In direct contact with ASQS

When in direct contact with ASQS, for example, through our support channels or our sales department, you have the right to request a copy of your information; to object to our use of your information (including for marketing purposes); to request the deletion or restriction of your information; or to request your information in a structured, electronic format.
In some cases, you may ask us directly to stop storing, using and otherwise processing your information, where you believe we don’t have the appropriate rights to do so.  For example, if you are no longer interested in receiving information from ASQS, you can request that we delete your personal information as provided in this policy.  Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honoured or the dispute is resolved.

To exercise your rights under Regulations (EU) 2016/679 please contact our Data Protection responsible through the following e-mail address: dataprotection [at] asqs.net

International Transfers of Information

We collect information globally and store that information primarily within the EEA. We may transfer, process and store your information outside of your country of residence, to wherever we operate for the purpose of providing you our services. Whenever we transfer your information, we take steps to protect it.
International transfers within ASQS: To facilitate our global operations, we may transfer information to either Austria or Germany and allow access to that information from countries in which ASQS owned or operated companies have operations for the purposes described in this policy. These countries may not have equivalent privacy and data protection laws to the laws of many of the countries where our customers and users are based. When we share information about you with ASQS corporate affiliates, we make use of standard contractual data protection clauses, which have been approved by the European Commission.

Our policy towards children

ASQS is a highly innovative software provider in the field of Aviation, Maritime and Offshore Safety and Quality Management Systems (SMS and QMS). As such, we offer specialised tools intended for the use within certain organisations and our services are therefore not intended for private use.
This is also the reason, why our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

Changes to our privacy policy

We may change this privacy policy from time to time. We will make any privacy policy changes available to you on this site and, if the changes are significant, we will provide a more prominent notice by adding it to our website or, if applicable, by sending you an e-mail notification. We will also keep prior versions of this privacy policy in an archive for your review. We encourage you to review our privacy policy whenever you use the services to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop using the services.

Contact

If you have any questions or comments about this Privacy Policy, you can contact us under the information provided below.

ASQS GmbH
Wasagasse 6/10
A-1090 Vienna
Austria

E-Mail:    dataprotection [at] asqs.net